What To Expect
While we work with appliance repairs every day, most people aren’t familiar with what to expect, which can make a down unit even more frustrating. While the goal is to get your product back up and running as fast as possible, we can also minimize the frustration by helping you understand what to expect.
Here is what you can expect.
Requesting Your Service Call
The process to get your appliance back in top working order starts with you contacting either your product’s manufacturer or a Diamond employee. Generally speaking, manufacturer’s prefer customers call them when requesting service for in warranty repairs, followed by their dispatching the repair request to a preferred servicer. DFS North is the preferred service company by nearly every product manufacturer we support. Out of Warranty repairs can be arranged by calling Diamond directly, or scheduling on line. See homepage for details.
One business day before your scheduled appointment you will receive a phone call confirming your service visit. This call comes from area code 269. During this call we will review the 3 hour window we expect to arrive at your home.